Customer Management, Success & Retention

Growth can come from new customer acquisition, as well as from maximizing the potential of existing ones. Our customer management & retention services are geared towards companies looking to understand their customer base, retain their customers and turn them into brand advocates.

Our Customer Management & Retention Services Include:

Voice of the customer programs

Our expert consultants help organizations learn what their customers really think. We create Voice of the Customer programs that track satisfaction and increase it over time. From anonymous customer interviews to creating a feedback flow for your support center, we will help you listen, track and optimize your ability to connect with your customers.

Customer success, retention and loyalty programs

The sale process never ends, and customer lifetime value is one of the most important metrics for startups. We build customer success routines, retention plans and loyalty programs, so your customers stay, spend, and recommend you to others.

Optimizing the customer experience

Our team will help you understand the full customer experience using various analytics tools, as well as customer research. We will help you identify gaps, create innovative, sticky experiences that will impress your customers, and optimize their journeys.

Analytics: Churn prediction, segmentation and more

Gain visibility into your customer data to uncover latent needs, potential up-sell/ cross-sell opportunities and more.

Let's Talk

Tal Huber: 054-9766069, TalHu@bdo.co.il